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    ORDERS

    Q. How do I place an order?

    A. Once you find a product you like you can add as many as items you want during your visit to your shopping cart. When you're ready to complete your shopping go to checkout by clicking on cart icon. Then you can put your payment and billing information to complete your purchase.

    Q. How can I find out if my order is completed?

    A. We are going to send you a confirmation email with all the details of your order so you can review and track your order.

    Q. Can I change/cancel my order?

    A. In order to change or cancel your order please email us at support@twenty7broadway.com with your order number and details, then we will contact you within 24 hours to confirm.

    Q. The product I liked or purchased before is now out of stock, what can I do?

    A. Please send us an email at support@twenty7broadway.com and our customer support team will get back to you regarding to availability date or stock status of that item.

    Q. Do I need an account to place an order?

    A. No. It isn’t required for you to have an account. However, we will require your basic information when you place and order and checkout. Your information is encrypted and secured for your privacy and safety..

    Q. I have received the wrong product, what do I do?

    A. We will sort out any problems with your order immediately, please contact our Customer Support at support@twenty7broadway.com

    PAYMENT

    Q. What forms of payments do you accept?

    A. We accept Visa, MasterCard, American Express, Discover, PayPal.

    Q. Is my credit card or payment information secure?

    A. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    Q. Do prices include VAT and other taxes? 

    A. No, our price does not include VAT or other taxes. Depending on the products you purchase, your country’s customs agency may or may not determine you owe a duty or tax. Each country determines the assessment of duties and taxes differently. Recipient is responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery.

    Q. Can I shop and pay on my mobile device?

    A. Yes, Twenty7 & Broadway is optimized to work on all mobile devices.

    Q. Can I use multiple credit cards for payment?

    A. You may submit only one credit card and/or one gift card with each online order. 

    DELIVERY

    Q. How much do you charge for delivery?

    A. We offer free worldwide shipping to most of the countries we serve. For expedited shipping or carrier of our choice you can select different shipment types when it's available.

    Q. When do you ship my order?

    A. Orders are shipped within 24 to 36 hours of purchase and tracking information will be available as soon as your order is shipped.

    Q. When will I receive my order?

    A. Depending on what delivery method you’ve chosen and that the item is in stock, you can expect your order to arrive between 2-6 business days. If the product isn't in stock it will be 7-15 business days. 

    Q. How can I track my order?

    A. Enter the tracking number you have received from us right here:

     

    PRIVACY

    To protect your personal information, we follow industry best practices. The information is encrypted using SSL technology and stored with a AES-256 encryption. Read more.

    RETURN

    Customer satisfaction is our No.1 priority here at Twenty7 & Broadway. If you're not 100% satisfied with your purchase you can return it for a full refund. 

    We only accept returns within 7 days of the receipt of your shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all tags, stickers and printed materials inside (i.e. manual, warranty, registration card, etc.).

    All returns must be authorized by us before sending merchandise back. All returns must be shipped with a service providing a tracking number and insurance in order to guarantee that we will receive your returned item.

    Original shipping fees are not refundable. The full amount, less shipping fees, will be refunded to your credit card within 7 business days of the reception of the item.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    Please note, there is no refund for item(s) that is/are not claimed upon delivery or refused at the time of delivery.

    Gift cards are not refundable.


    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@twenty7broadway.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, sale items cannot be refunded. The items that can not be refunded are:

    • Items on sale 
    • Items discounted using coupon codes 
    • Boxing Day
    • Black Friday/Cyber Monday

    In order to make an exchange, purchase the desired item and return the one you would like to return for a refund, if applicable.

    Shipping
    To return your product, you should mail your product to: 243 5th Avenue #627, New York, NY, 10016, United States.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    STEP BY STEP RETURN PROCEDURE

    1) Please email support@twenty7broadway.com within 7 days of the receipt of your shipment for your Return Authorization #.

    2) Once approved, you should mail your product to: 243 5th Avenue #627, New York, NY, 10016, United States. 

    3) All returned merchandise must be shipped with a service providing a tracking number and insurance in order to guarantee that we will receive your returned item.

     

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