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    RETURN POLICY

    We only accept returns within 7 days of the receipt of your shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all tags, stickers and printed materials inside (i.e. manual, warranty, registration card, etc.).

    All returns must be authorized by us before sending merchandise back. All returns must be shipped with a service providing a tracking number and insurance in order to guarantee that we will receive your returned item.

    Original shipping fees are not refundable. The full amount, less shipping fees, will be refunded to your credit card within 7 business days of the reception of the item.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    Please note, there is no refund for item(s) that is/are not claimed upon delivery or refused at the time of delivery.

    Gift cards are not refundable.


    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@twenty7broadway.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, sale items cannot be refunded. The items that can not be refunded are:

    • Items on sale 
    • Items discounted using coupon codes 
    • Boxing Day
    • Black Friday/Cyber Monday

    In order to make an exchange, purchase the desired item and return the one you would like to return for a refund, if applicable.

    Shipping
    To return your product, you should mail your product to: 243 5th Avenue #627, New York, NY, 10016, United States.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    STEP BY STEP RETURN PROCEDURE

    1) Please email support@twenty7broadway.com within 7 days of the receipt of your shipment for your Return Authorization #.

    2) Once approved, you should mail your product to: 243 5th Avenue #627, New York, NY, 10016, United States. 

    3) All returned merchandise must be shipped with a service providing a tracking number and insurance in order to guarantee that we will receive your returned item.

     

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